IT Manager m/f/d

Company Description

WE ARE THE HOME OF MUSIC

From a French tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

Now listed at the #Euronext  #TechLeaders segment, growth is accelerating fueled by #Thepowerofmusic. Deezer is ideally positioned to play a key role in the continued development of the booming music streaming market. If you’re looking for an environment where you can grow and have an impact, this is the perfect time to join Deezer!

Our international and passionate teams are spreading the love for music, working to make Deezer the most personal and innovative music streaming service.

We believe music is about diversity & inclusion, multiculturalism and togetherness.

Ready to join the team? Listen: Join Us

Job Description

We are currently looking for an IT Manager to join the IT Corporate team, a team of 13 people based in Paris and Bordeaux. 

The team is responsible for all the Woldwide IT support for Deezer collaborators and managing all the internal networks, systems and softwares infrastructure for all the Deezer offices and Datacenter.

Our mission is to:

• continually develop our service to meet and exceed Deezer employee’s expectations,
• contribute to the success of the company through the provision of the best and effective IT support,
• deploy the best and innovative IT solutions.

What you will do: 

• Manage, train and develop the IT Workstation Team : 3 x IT Support Specialists and 2 x Workstation Engineers
• Monitor IT tickets and develop team’s SLA 
• Maintain IT Knowledge Database for the improvement of IT activities
• Ensure the assets management consistency (hardware/software, maintain spare policy, follow computers renew policy)
• Manage accounts and computers lifecycle 
• Place orders following budget guidelines and IT Director approval
• Collaborate closely with the IT director and be his backup on infrastructures topics

Qualifications

This role is excellent for a person with:

• 5 years of support/admin experience and 3 years managing IT teams
• Proficiency in hardware and software troubleshooting on Macs and PCs
• Good knowledge of Active Directory, IDP (Okta) and collaboration tools (slack, zoom, google workspace)
• Familiarity with MDM (Jamf/Intune) and software deployment
• Experience on project management
• Leadership, with ability to priorise and choose the right battles
• Problem solving and customer focus mindset

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Additional Information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks

• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+

• Multiple e-learnings and mandatory training sessions for all managers

• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

• A Deezer premium family account for free

• Access to gym classes

• Deezer parties several times a year and drinks every thursday

• Allowance for sports, travelling and culture …

• Meal vouchers

• Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo!

• Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here !