Customer Care Community Manager

London, England, United KingdomFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness.

Ready to join the team? We're all ears.

Job Description

How about you?

Deezer seeks a Client Support Community Manager who will play a key role in the continued growth of our community.

What we believe in

Music… no matter what

We believe music enriches our lives! Enjoy Deezer to the fullest -  no matter where or who you are.

Every person is important

Proud of who we are and what we do. We challenge ourselves to provide you a support experience worth sharing.

We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge?

What you will do :

  • Ensure that Deezer customers receive the necessary support via the Deezer Community
  • Escalate critical issues to the appropriate departments
  • Work with other community managers to develop and execute our community strategy
  • Analyse and report on the performance and activity of the Deezer community
  • Act as the voice of our community, presenting user suggestions and product feedback to Deezer teams

Qualifications

What we are looking for : 

  • Linguist - you have immaculate written and spoken English as well as French.
  • Communicative  - you have experience communicating one to many and can effectively communicate in any medium.
  • Collaborative - we reach our full potential only when we work together.
  • Quick to learn - open to new ideas, you focus on the positives and moving forward.
  • Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users experience.
  • Support Veteran - Previous experience working in a customer support environment

Additional Information

Life @ Deezer

  • Start-up environment and philosophy
  • Highly motivated and product-focused people ready to drive innovation
  • Remote working from within the UK

If you feel like this is the right opportunity for you, press play!

We are an equal opportunity employer.