IT Support Specialist

Paris, IDF, FranceFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.

Job Description

Context

We are currently looking for an International IT support, fluent in French, to join the IT Corporate team. 

The team is responsible for all the Worldwide IT support for Deezer collaborators and managing all the internal network, system, and software infrastructure for all the Deezer offices and Datacenter.

Our mission is to:

  • Continually develop our service to meet and exceed Deezer employee’s expectations,
  • Contribute to the success of the company through the provision of the best and effective IT support,
  • Deploy the best and most innovative IT solutions.

Essential Duties and Responsibilities:

  • Install and support computers, mobile devices, and other computer-related types of equipment
  • Support video conferencing devices and collaborative tools (Cisco, Zoom,..)
  • Provide remote and on-site support to worldwide users across different channels (Slack, Jira, Mail, IT bar)
  • Manage level 1 tickets through the Jira ticket management tool
  • Create and maintain required technical documentation 
  • Follow ITIL processes and standards

Application and software support: 

  • Manage OS deployment for MAC and PCs 
  • Account management in Active Directory and OKTA 
  • Support and administration of our SaaS solutions like Google Workspace, Slack, Zoom, Jamf, and more 
  • Manage workstation lifecycle 
  • Follow onboarding and offboarding processes
  • Maintain hardware and software inventory through GLPI cloud
  • IT stock management

Qualifications

Requirements:

  • 2+ years of IT Support/Administration experience
  • Strong troubleshooting skills
  • Familiarity with Mac and Windows operating systems
  • Collaborative, team player 
  • A highly motivated and driven individual requiring minimal supervision
  • Ability to work in a fast-paced environment
  • User focus
  • Good communication skills both in French and English
  • Well-organized

Language:

  • Intermediate English level is mandatory

Additional Information

Life @ Deezer HQ:

> Start-up environment with an at home vibe and outdoor space
> Kitchen stocked with free drinks and snacks daily
> Friday drinks & seasonal parties
> Gym access, plus yoga, pilates and boxing classes
> English and French language courses
> Hackathons & meetups

We are an equal opportunity employer