Customer Care Payment Specialist

London, England, United KingdomFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. Ready to join the team? We're all ears.

Job Description

What you will do:

  •  First contact for the Customer Care Team specialising in payment
  • Help to define and write procedures and documentation
  • Provide on-going training and support to the Customer Care team and ensure they are up to date with all payment related procedures
  • Communication relay for changes on our payment platforms
  • Reporting incidents and payment concerns to relevant teams
  • Contribute towards improvement in tools and systems

Qualifications

What we are looking for:

  • Tech Savvy - knowledge of mobile and digital technology including, Zendesk or any other CRM software, Jira, Google Suite, BI Reporting and any back-end payment systems.
  • Support Veteran - previous experience working in a customer support environment and with payment related issues
  • An excellent level of English and a good understanding of French verbal or written would be desirable

Additional Information

Life @ Deezer:

  • Start-up environment and philosophy
  • Highly motivated and product-focused people ready to drive innovation
  • Summer and winter parties
  • Regular socials and meet-ups with the team
  • You work fully remote but you can pop into the office from time to time to see your team mates