CRM Manager - Engagement m/f/d

Paris, IDF, FranceFull-time

Company Description

From a French tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

Now that Deezer is listed on #Euronext, growth is accelerating fueled by #Thepowerofmusic. Deezer is ideally positioned to play a key role in the continued development of the booming music streaming market. If you’re looking for an environment where you can grow and have an impact, this is the perfect time to join Deezer!

Our international and passionate teams are spreading the love for music, working to make Deezer the most personal and innovative music streaming service.

We believe music is about diversity & inclusion, multiculturalism and togetherness.

Ready to join the team? Listen: **Join Us**

Job Description

You're customer obsessed and can't base any decision without data? Come join the Deezer CRM team! We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation, we need a diverse team of CRM experts all dedicated to design, build and activate new ways to engage our users around our favourite topic - music. Beyond ideation and concepting, we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done.

The role

As CRM Manager - Engagement, you join a team of CRM experts focusing on building strong engagement at each stage of the user lifecycle. The engagement team works day to day with content, marketing and product teams to translate business needs into customer centric plans. From strategy to planning and activation you drive end-to-end processes to deliver innovative, personalised and automated CRM journeys and campaigns across all channels. The position will report to the Head of CRM - Engagement.

What you will do:

  • Create and implement CRM automation strategies to increase user engagement around the Deezer product and its music content. Own the development of these strategies from end-to-end, including ideation, briefing of creative teams and implementation.  
  • Be data-driven: Develop and implement test and learn strategies to continuously improve journeys and create effective campaigns
  • Monitor, analyze and report on CRM performance metrics, such as customer lifetime and engagement rates, and communicate learnings to the organization
  • Work closely with the Data, User Research and Marketing tools team to create the right customer segments, predictive models and tool-setup to enable the delivery of personalized, customer-centric messaging, as well as efficient tracking of campaign performance 
  • Oversee collaboration & coordination with cross-functional teams within your scope (content, marketing, product...) to ensure stakeholder alignment. 
  • ​​Find new and innovative ways to engage with users, effectively using our growing channel mix

Qualifications

This role is made for you if you are:

  • A true customer enthusiast and data driven marketer, with 5+ years related experience in CRM, ideally subscription-based models 
  • You are an expert on automating CRM comms, paired with a data driven mindset and deep knowledge on measurement & AB testing
  • Deep knowledge of CRM platforms (ideally Braze). Experience with Customer Data Platforms is a plus
  • You’re a real team player who enjoys working within an international team
  • Working proficiency in English
  • Passion for music and understanding of the music industry is a plus

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

*
Please provide your CV in English.

Additional Information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

  • Regular Diversity & Inclusion internal and external talks
  • Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
  • Multiple e-learnings and mandatory training sessions for all managers
  • English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

  • A Deezer premium family account for free
  • Access to gym classes
  • Deezer parties several times a year and drinks every thursday
  • Allowance for sports, travelling and culture …
  • Meal vouchers
  • Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo!
  • Hybrid remote work policy

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!