International IT support

Paris, IDF, FranceFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. 

From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. 

Partnerships are at the heart of our DNA and are one of the main drivers of our growth: today we are partnering with leading brands like Xbox, Sonos, Orange, BMW, Google Home, T-Mobile, Fnac or Fitbit.

Ready to join the team? We're all ears.

Job Description

We are currently looking for an International IT support to join the IT Corporate team. 

The team is responsible for all the Worldwide IT support for Deezer collaborators and managing all the internal network, system, and software infrastructure for all the Deezer offices and Datacenter

Our mission is to:

  • continually develop our service to meet and exceed Deezer employee’s expectations,

  • contribute to the success of the company through the provision of the best and effective IT support,

  • deploy the best and innovative IT solutions.

Qualifications

  • 3+ years of IT Support/Administration experience with a diploma in computer science

  • Strong troubleshooting skills

  • Strong familiarity with Mac and Windows operating systems

  • Collaborative, team player

  • A highly motivated and driven individual requiring minimal supervision

  • Ability to work in a fast-paced environment

  • User focus

  • Good communication Skills

  • Well-organized

Essential Duties and Responsibilities:

  • Maintain and support computer hardware, mobile devices and other computer-related equipment

  • Support of video conferencing devices and collaborative tools (Cisco, Zoom,..)

  • Remote support for worldwide users

  • Ensures all tickets and requests are handled within the defined and making sure that communication is consistent throughout the ticket lifecycle

  • Creates and maintains required documentation 

  • Follow ITIL processes and standards

Application and software support : 

  • Manage OS deployment for MAC and PCs 

  • Account management in Active Directory and Okta 

  • Support and administration of our SaaS solutions like Google Workspace, Slack, Zoom, Jamf, and more. 

  • Manage workstation lifecycle and follow onboarding processes 

  • Maintain hardware and software inventory

Additional Information

  • Intermediate English level is mandatory
  • The employee will switch between working remotely and from the Office