CRM Specialist - Germany-London or Berlin

London, England, United KingdomFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. 

From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness. 

Ready to join the team? We're all ears.

Job Description

We are looking for an enthusiastic CRM specialist to join our CRM team in London. Our ideal candidate will have knowledge of CRM, marketing and a strong willingness to learn this area further and enhance their skills. This position will be responsible for the implementation of personalised, multichannel CRM campaigns for Germany, supporting the company’s strategic direction and objectives on a global scale. The CRM specialist will report to our Marketing Director for Germany and will work closely with the global CRM Managers as well as with the Editorial, Artist Marketing, Product Marketing, and Brand teams to ensure we send relevant and engaging campaigns to our users in Germany. 

What you will do: 

  • Deliver a series of multi-channel CRM communications spanning emails, push notifications, in-app messages, SMS and WhatsApp messages.
  • Day to day production management of communications including initial briefs, editorial and creative services, targeting and data selection
  • Optimise user lifecycles to drive user engagement, convert users to subscription and mitigate churn 
  • Programming campaigns, and reporting results to all stakeholders.
  • Creation of emails using HTML and CSS coding - candidates must show creativity when designing and developing communication.
  • Development and analysis of test and learn strategies to optimise communications effectiveness; feeding all insights gained from past campaigns to create a continuous process of testing and improvement.
  • Contribute to the global CRM strategy with the other members of the team.
  • Be able to forge strong relationships with teams covering the market and introduce and implement campaigns according to market needs.

Qualifications

  • Team player. We stand strong as a team rather than as a sum of talents and are willing to accept feedback and share our know-how to deliver the best experience possible to our users
  • Must be proactive and self-directed
  • User-oriented attitude
  • +3 years of CRM, marketing or customer relations experience in a multinational company
  • Strong interpersonal skills and a drive to get things done collaboratively
  • Excellent planning, analytical skills and project management.
  • Ability to be creative and use their initiative to develop new ideas.
  • Passion to learn and progress in CRM marketing. 
  • Quality, accuracy and attention to detail are critical.
  • Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels.
  • Able to effectively prioritise workload, set up systems to organise and manage administrative work.
  • HTML and CSS skills are advantageous but not a requirement.
  • Working proficiency in English. Proficiency in German is a must. Additional language is a plus.
  • Knowledge and exposure to German music and culture is a plus.
  • True music fan ;)

Additional Information

Life @ Deezer HQ:

  • Start-up environment with an at home vibe and outdoor space.
  • Kitchen stocked with free drinks and snacks daily.
  • Friday drinks & seasonal parties.
  • Flexible WFH policy.
  • Hackathons & meetups.


We are an equal opportunity employer.