User Experience Research (Internship)

Paris, Île-de-France, FranceIntern

Company Description

Believe in better.
Deezer is a global music streaming service with over 53 millions of tracks and a leading presence in over 180 countries, with 14 million monthly active users.  

Behind the code and the pixels is our team of 500 music lovers, and we’re building something incredible together. Want in? If you’re looking for an adventure, not just a job, and you fancy seeing ideas come to life in a heartbeat, you’re in the right place.
We believe in better product, better speed and better people.

Job Description

How about you?

We are currently looking for an ambitious User Research Intern to help us uncover and share actionable insights.

The aim of Research at Deezer is to ensure that product, marketing, and strategic decisions are made with the market and user firmly in mind. This means constantly keeping a pulse on both current and future users, around the world. We are inspired by our logged data, but look beyond internal analytics to explain why they are doing what they are doing now, and where we can take them next.

What you will do:

  • Support in the scope setting, design and analysis of a range of research projects; employing a mix of both qualitative and quantitative UX research methodologies.
  • Investigate user behavior using a combination of in-person or remote tools – from user interviews and usability testing to session heat maps and questionnaires.
  • Support project execution from prototype selection, protocol writing, testing to takeaways.
  • Collaborate with Data Analytics teams to understand product usage and deliver a 360 view.
  • Collaborate with the engineering and product teams to prioritize product bugs based on analysis of feedback channels (i.e. App Store Reviews & Rankings, NPS surveys)
  • Support in the management of projects from inception to completion, ensuring delivery of projects to a high standard.
  • Work closely with data science, machine learning, and usability teams to add fuel to findings

Qualifications

What we are looking for:

  • Ability to recommend and manage the right research design, and be able to synthesize quantitative data with qualitative user research.
  • Ability to navigate through ambiguous information to deliver clear and actionable insights.
  • Passionately curious, with the ambition and discipline to drive ideas to completion.
  • Bachelor or Master’s Degree in Psychology, HCI, Design or related.
  • Proficiency in English and French(oral & written) required, German or Portuguese a strong asset
  • Experience with one of the following prefered : Stata, SPSS or R.

Additional Information

Life @ Deezer Paris

  • Start-up environment and philosophy
  • Highly motivated and product-focused people ready to drive innovation
  • In-house Deezer Sessions with your favorite artists, gig tickets
  • Hackathons & meetups
  • Friday drinks, summer and winter parties
  • A stocked kitchen with free drinks and snacks
  • Areas to relax and collaborate with beanbags, guitars and table football
  • An ‘at home’ vibe, with great outdoor spaces
  • Gym access at Deezer HQ with lunch-time yoga, pilates and boxing classes
  • Start-up environment and philosophy

If you feel like this is the right opportunity for you, press play!

We are an equal opportunity employer.