Associate Client Support Manager (French language)

London, England, United KingdomFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service. From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness.

Ready to join the team? We're all ears.

Job Description

How about you? 
We are currently looking for a talented Associate Client Support Manager to lead, mentor and coach a small team in delivering excellent customer service.

We’ve come a long way already and we need positive, enthusiastic individuals to help us keep raising the bar, are you up for the challenge?

What you will do:

  • From coaching & performance management to influencing policy & processes, ensuring excellent service is at the heart of everything you do.
  • Chart your team development path, being accountable for their performance and growth.
  • Developing Deezer’s customer support experience, coordinating new initiatives and acting as a point of contact for support with our partners and business departments.

Qualifications

What we are looking for:

  • A Leader - you believe in leading by example, but also recognise when to let others take the reins.
  • A People Person - invested in the individuals in your team and your measure of success is their growth and development.
  • Support Veteran - years of support experience has given you a keen eye for anticipating and meeting customer needs.
  • Champion for Change - open to new ideas, you focus on the positives and moving forward.
  • Part of the Solution - your actions will have an lasting and meaningful impact on Deezer and our users experience.
  • Communicator - you’re confident in front of a group or one-to-one. You understand the importance of clear and proactive communication in addressing issues before they occur.
  • Not afraid to fail - you accept mistakes occur but see them as an opportunity to learn and you don’t let them hold you or your team back.
  • Linguist - Fluent in both English and French.

Additional Information

Life @ Deezer HQ

  • Start-up environment with an at home vibe and outdoor space
  • Kitchen stocked with free drinks and snacks daily
  • Friday drinks & seasonal parties
  • Gym access, plus yoga, pilates and boxing classes
  • English and French language courses
  • Hackathons & meetups


We are an equal opportunity employer