CRM Campaigns Apprentice m/f/d

Company Description

DEEZER

LIVE THE MUSIC

From a French tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world.

Now listed on #Euronext, growth is accelerating fueled by #Thepowerofmusic. Deezer is ideally positioned to play a key role in the continued development of the booming music streaming market. If you’re looking for an environment where you can grow and have an impact, this is the perfect time to join Deezer!

Our international and passionate teams are spreading the love for music, working to make Deezer the most personal and innovative music streaming service.

We believe music is about diversity & inclusion, multiculturalism and togetherness.

Ready to join the team? Listen: **Join Us**

Job Description

You're customer obsessed and can't base any decision without data? Come join the Deezer CRM team! We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation, we need a diverse team of CRM experts all dedicated to design, build and activate new ways to engage our users around our favourite topic - music. Beyond ideation and concepting, we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done.

The role

We are currently seeking a highly motivated individual to join our team as a CRM Campaigns Apprentice. In this role, you will have the exciting opportunity to develop tailored CRM campaigns to support x-selling initiatives and key partnerships, making a tangible impact on our business’s goals.

You will have the chance of working closely with various departments within our organisation, including B2B, Marketing, Content, Data and Creative. From strategy to planning, activation and optimisation, you’ll drive end-to-end processes to deliver innovative, personalised CRM campaigns across all channels.

Additionally, you’ll actively participate in other CRM projects, enabling you to gain valuable insights from different verticals within Deezer.

You will report to the head of CRM - Campaigns.

What you will do:

• Ideate and implement CRM campaigns to boost x-selling opportunities, leveraging the Deezer product and its music content. Own the development of these campaigns from end-to-end, including QAing to ensure an optimal delivery.
• Work closely with different teams across the organisation, to ensure the successful execution of CRM campaigns and alignment with company objectives.
• Be data-driven: Implement test and learn strategies to continuously improve x-selling campaigns and CRM channel engagement.
• Monitor, analyse and report on CRM performance metrics, and communicate learnings to the organisation.
• ​​Find new and innovative ways to engage with users, effectively using our growing channel mix.
• Collaborate with other team members on various projects to develop and execute ad-hoc campaigns, fostering a collaborative environment and leveraging collective expertise to deliver impactful results.

Qualifications

This role is excellent for a person with:

• Genuine enthusiasm for customers, a data-driven approach, and a creative mindset, with experience in project management.
• A real team player spirit, someone who enjoys working within an international team.
• Knowledge of CRM platforms (ideally Braze). Experience with Customer Data Platforms is a plus.
• Working proficiency in English.
• Passion for music and understanding of the streaming industry is a plus.

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Additional Information

At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks
• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
• Multiple e-learnings and mandatory training sessions for all managers
• English and French courses for all, so that everyone can connect and feel included

Beyond benefits like health insurance, transportation, we offer you extra perks like:

• A Deezer premium family account for free
• Access to gym classes
• Deezer parties several times a year and drinks every thursday
• Allowance for sports, travelling and culture
• Meal vouchers
• Great offices always located in dynamic and attractive districts, whether in Paris, London, Berlin or Sao Paulo!

If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!