Head Of Payment - Customer and Monetization

Paris, IDF, FranceFull-time

Company Description

We are music and tech fans hailing from all over the globe, working to make Deezer the most personal music streaming service.

From data scientists to tech experts, artists & labels specialists to marketers, and even in-house music editors, our team is spreading the love for music to over 180 countries. Supporting local and international artists and bringing them closer to their fans is our mission - we believe music is about diversity, multiculturalism and togetherness.

Ready to join the team? We're all ears.

 

Job Description

The team

At Deezer, we think our product is awesome and we want our dear users to make the most out of it! The mission of the Customer & Monetization Startup (Business Unit) is to build the journeys & functionalities that will onboard, guide and engage any user, anywhere in our site and apps, at any stage of his life!

The Payment Team is one of the Customer & Monetization Startup teams.

The main mission is to be responsible for enhancing and leveraging the B2C revenue by providing the right payment method to the right person and maximize our acceptance rates.

How about you?

We are looking for a Head of Payment in charge of our B2C Payment strategy across all our platforms and products. Your mission will be to ensure that we offer a secure, delightful and efficient payment experience in all countries where we operate.

You will lead a team of 6 persons constituted by our Global Payment Partner Manager, our Senior Payment Operation Manager, 3 Payment Analysts and a Configuration Offers Analyst.

You will work very closely with a dedicated engineering team, as well as with the legal, finance and local expert teams spread across the world. You will interact with UX designers, Product marketing managers, Commercial teams, Data analysts and the Product Squad. You will report to the VP Product & Engineering - Customer & Monetization.

This role is excellent for a person with a strong business demeanor who understands the payment landscape, the subscriptions models, the inApp Payment (subscription/gaming),  and the new ways to monetize (Crypto, NFT, ...).

What you will do:

  • Lead and develop the Payment Team (organization, hiring, process, tools)
  • Define and execute the Payment Strategy in B2C (new partners, new payment methods, risk management, new offers) with the Global Payment Partner Manager and the Senior Payment Operation Manager
  • Be responsible for the monitoring of all payment related KPIs (acceptance rate, unpaid rate, …)
  • End to end resolution of payment incidents with internal (Engineering) and external (PSPs, Schemas, Banks, …) stakeholders 
  • Understand the diverse legal and finance regulations to ensure that we are compliant 
  • Work closely with the Head of Product - Revenue Growth and the Revenue Division to improve our payment experiences 
  • Work with a highly skilled cross-functional engineering team to design and build the best payment platform.
  • Optimize the cost efficiency
  • Educate internally on the payment: the industry, the trends, the regulations, and the risks

Qualifications

To be successful in this mission, you will need the following:

  • You have 6+ years experience in digital payment, and you have already managed teams
  • Knowledge in the subscription models and/or in the gaming models 
  • First experience with Google Play Billing and iOS inAppPurchase
  • Interests in the new technology: Crypto, NFT, ...
  • Entrepreneurial, creative and analytical spirit
  • You have a results-driven, impact-oriented mindset 
  • You are a true team player and facilitate collaboration across teams
  • English is your business language
  • You are a true music fan  ;)

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Additional Information

Life @ Deezer Paris

  • Start-up environment with an at home vibe and outdoor space 
  • Kitchen stocked with free drinks and snacks daily 
  • Friday drinks & seasonal parties 
  • Gym access, plus yoga, pilates and boxing classes 
  • English and French language courses 
  • Hackathons & meetups

 

We are an equal opportunity employer